1) Customer: ‘My disk ran out of space when trying to save my Word document, so I changed it from double spaced to single spaced and it still wouldn’t fit!’

2) Advisor: ‘Press any key to continue.
Customer: I can’t find the ‘Any’ key.

3) Great Vision
3a) Tech Support: ‘Ok, in the bottom left of the screen, can you see the ‘ OK’ button displayed?’
Customer: ‘Wow. How can you see my screen from there?’

3b) Advisor: Can you click on ‘My Computer’?
Customer: I don’t have your computer, just mine.

3c) Advisor: You have Spyware on your machine which is causing the problem.
Customer: Spyware? Can they see me getting dressed through the monitor?

3d) Customer: My family in Australia use BT Softphone, I can see them but they can’t see me.
Advisor: What brand is your webcam?
Customer: What’s a webcam?

4) No Saving Grace
Customer: ‘All my files I saved last week to my C: drive are missing!’
Tech Support: ‘Do you remember what directory you first saved them in?’

Customer: ‘No, I don’t . I just know it was on my C: drive.’
Tech Support: ‘Ok, I’ll walk you through how to find the files.’

Customer: ‘I wouldn’t think I would be losing files on this computer. Gee, I just had the hard drive replaced in it yesterday.