Here are actual calls to computer technical support reps: Customer: I'm trying to connect to the Internet with your CD, but it just doesn't work. What am I doing wrong? Tech support: OK, you've got the CD in the CD drive, right? Customer: Yeah.... Tech support: And what sort of computer are you using? Customer: Computer? Oh no, I haven't got a computer. It's in the CD player and all I get is weird noises. Listen..... Tech support: Aaaarrrrgggghhhh!!!